[BT]

Desk Based Technical Specialist
Salary: £16,500 - £19,000 + 35-50% OTE
Location: South West
Company: BT
Date posted: 14 Jul 2005

Desk Based Technical Specialist - Bristol

Company / Organisation Information:

BT Retail is a major force in the communications market with 48,000 employees. It has a well established strategy that puts customers firmly at its heart, vigorously defending its core business and growing new market opportunities all underpinned by effective cost transformation and people programmes. Major Business is the part of BT Retail which serves the largest UK based companies and UK Government. We have 6,000 people delivering a superior customer experience & complex solutions through an integrated marketing, sales & service organisation. The ITW unit has been designed to be at the forefront of embedding the strategy for Desk Based Account Management (DBAM) and Technical Specialists (DBTS) into the three Industry Vertical Directorates within Major Business. In essence, the ITW is a key enabler for the implementation of an Integrated Multi Channel approach.

Job Description:

The ITW has a number of DBTS roles becoming available along with a Technical Specialist Managerial role The responsibilities of the DBTS roles are:- Collaborative working with field teams on larger deals, including all elements of the sales process from bids through to implementation Technical support and advice to all channels / customers Closure of small to medium sized deals Up sell / cross sell on deals in their remit Future lead generation on the back of existing deals Defence of their relevant chapter within sector / directorate alignment.

Candidate Specification:

Knowledge either in ICT (IP infrastructure, Applications & Hosting) or BT core revenue portfolio (Calls, Lines, Private Circuits, Featurenet, Inbound & Conferencing.). A good level of business acumen and industry awareness will be expected as well as the ability to plan, organise & manage workloads with minimum supervision. Candidates will be excellent communicators with the ability to build relationships at all levels. Experience of sales and, or customer service background is preferable.

Skills:

Self motivated, strong communicator, good time management, customer service and/or sales/working to targets, business knowledge and industry awareness.

Benefits:

* Permanent contracts available
* BT pension scheme
* Fantastic earning potential
* Career progression
* Discounts on BT products
* Up to 25 days holiday
* Ongoing training and support

Additional Information Salary: £16,500 - £19,000 + 35-50% OTE
Position Type: Temporary
Ref Code: ADV318555TJT1 How to apply Please upload your CV to the following URL for a fast response:
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Contact: . .
Job reference: ADV318555TJT1
Company name: BT
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